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Frequently Asked Questions for defshop.de CompanyMatch

What should I check before applying store credit to an order?

Check whether a promotional offer can be combined with the credit. Review the stated treatment of unused balance after a purchase.

What should I verify before marking a support request as resolved?

Ask for clarification if the resolution description remains ambiguous. Check whether another person involved still needs an agreed update.

What should I review before closing an account that contains purchase records?

Check whether any orders or support requests remain unresolved. Read the seller's documented account closure process before proceeding.